Excuse me, good afternoon. I have a problem. My flight arrived an hour ago, but my never came out on the conveyor belt.
Good afternoon, sir. Please don't worry, let's check the system. May I see your passport and your claim ticket?
Yes, of course. Here is the small they gave me when I checked in my bag.
Thank you. Let me type the number into the computer... Okay, I see the information here. Your bag is not lost, it is just delayed.
Oh, thank goodness. But where is it exactly? I need my for a meeting tomorrow morning.
The system shows it missed the flight in Miami due to the short layover. It is already on the next flight, which arrives tonight at 9:00 PM.
Okay, that is a relief. But do I have to come to the airport tonight to pick it up?
No, you don't need to do that. Please fill out this baggage form with your hotel address and phone number. We will deliver the bag directly to your room tomorrow morning, completely free of charge.
Perfect. That sounds very . Here is the completed form.
Thank you, sir. Here is your copy of the number. You can use it to track the delivery online. I apologize for the inconvenience.
No problem at all. Thank you very much for calming me down and for your excellent !
It is my . Have a great evening at your hotel!