Good afternoon! Welcome to the Grand Horizon Hotel. How can I help you today?
Good afternoon. I have a under the name of Mark Johnson.
Perfect, Mr. Johnson. Let me check our database... Yes, I see your reservation here for three nights. May I have your ID and a credit for incidental charges, please?
Sure, here is my and my card.
Thank you. Okay, you are all set in 405. It is a lovely standard room with two beds.
Oh, wait a minute. I think there is a . My email confirmation says I booked a room with one king-size , not two twin beds. It is my trip with my wife.
Let me double-check the original system request... Oh, you are completely right, sir. I apologize. The travel made an error in the system transfer.
I understand. Is it possible to change the room to the correct bed ?
Let me see what we have right now... Unfortunately, all our standard rooms with a king bed are fully occupied tonight.
Oh, that is very . We really do not want to sleep in separate twin beds on our anniversary.
I completely agree, sir. Let me talk to my to find a solution... Okay, since this was our system's mistake, we are going to you to an Executive with a king-size bed, free of charge.
Wow, really? That is incredible!
It is the least we can do for the . Here are your key for room 712. Complimentary is included every morning from 7:00 to 10:00 AM.
Thank you so much for fixing this problem!
My absolute , Mr. Johnson. Happy anniversary to you and your wife, and enjoy your stay!